Customer Service and Project Management Software
Boost Efficiency in Customer Service and Project Execution
What is Trax?
Trax is a powerful time tracking and project management platform integrated with Microsoft Dynamics 365 Business Central. It simplifies project management, time tracking, billing automation, and customer support while enabling you to build a customized Service Hub.
View & Manage Licenses – Enable your customers to easily check and update their software licenses or contracts for a seamless experience. (Coming Soon)
Track Projects & Time – Manage projects efficiently using Gantt charts and seamless task handling with Azure DevOps job integration.
Handle Support Tickets – Allow customers to submit requests while you easily track, and link them directly to Microsoft Dynamics 365 for seamless service.
Smart Billing – Quickly create, manage, and track invoices and billing activities to deliver seamless customer service.
Access Knowledge Library – Give your customers access to key documentation, workshop recordings, and import templates to support a smooth product implementation.
Everything in one place – No need to juggle multiple systems.
Saves you time – Manage tasks and keeps things running smoothly.
Custom-branded and easy to use – simple, intuitive, and no tech expertise needed!
Trax enhances efficiency and customer satisfaction
Frequently Asked Questions
Trax is a centralized Customer Service and Project Management platform integrated with Microsoft Dynamics 365 Business Central. It enables you to easily manage projects, products, services, support tickets, billing, and soon, licenses—all in one place. Trax helps you save time, stay organized, streamline operations, and enhance customer self-service.
What is Trax?
Does Trax allow you to link tickets with projects?
Yes, Trax allows you to track hours on tickets or specific projects. Employees can log their time directly in the software, linking it to the corresponding ticket. This data is seamlessly integrated with Microsoft Dynamics 365 Business Central, streamlining billing and financial processes.
What project management features does Trax offer?
Trax includes Gantt chart creation, task management with budget allocation, and project line tracking. You can assign project managers and even connect projects to your Azure DevOps environment.
Can I customize the platform with my logo?
Yes! Trax is designed to help you build your own Service Hub for both internal and external services. You can also use it as a project management and time-tracking tool for HR resources, all fully branded with your logo.
Want to enhance your service management and efficiency with Trax?
Let’s us know how we can help you.